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Service Management Solution:
Intelligent Service Management
Serviceaide Success Stories — Alpargatas
The Challenge

The Challenge

When the Alpargatas project emerged, Stefanini was determined to provide them with another tool. However, after analysis, it was established that the tool would not support some processes required by the customer. Therefore, Stefanini concluded that even if the necessary customizations had been made, the considered solution would not meet Alpargatas’ expectations. According to Francisco Pellizzari, Stefanini’s Business Manager, the team had to revise the choice. In addition to not having the customizations that the customer required, Alpargatas had a sudden structural growth and the challenge became a different one: to increase the environmental operating capacity, without increasing costs or hiring more employees. The gain in efficiency that Alpargatas sought would not be achieved with their first option. They needed to pursue a different market option.

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