Sigma Becomes Value Added Distributor in Europe for ServiceAide’s Cloud Service Management

SAN JOSE, Calif., September 12, 2017 – ServiceAide, Inc., a provider of service management solutions partners with Sigma to accelerate sales growth in Europe. “The capabilities and future direction of Cloud Service Management are a perfect fit for our customers and our product portfolio,” said Jane Silk, Managing Director of Sigma.

“We’re delighted to have Sigma represent our value proposition throughout Europe,” said Yip Ly, CRO of ServiceAide. “With Sigma’s presence, European organizations from startups to established enterprises that cannot afford multiple administrators and a high cost of ownership can benefit from our powerful yet affordable offerings. Organizations can provide service and support within 1 week using out-of-the-box functionality. As they grow and mature they can easily evolve their processes with just 1 administrator. We refer to this combined value that’s available for 1 all-inclusive price as “the power of 1.”

Cloud Service Management combines PinkVERIFY certified ITIL service management processes with artificial intelligence that aids:

  • Customers and end-users can resolve issues via self-service using the knowledge base and service catalog, minimizing ticket volume and the average cost per ticket
  • Support analysts can expeditiously resolve incidents and fulfill requests with automated ticket routing, escalation, and prioritization to meet Service Level Agreements
  • Service providers can individualize service for unique groups such as teams, departments, and geographic territories with custom-tailored service catalogs, approvals, and process workflows
  • IT personnel can implement changes to their infrastructure without errors, as well as manage configurations, tasks, and projects to proactively avert problems

About ServiceAide
Provides comprehensive secure and reliable cloud-hosted service management solutions with a low ongoing cost of ownership. A growing global portfolio of clients benefit from these comprehensive and flexible solutions to deliver excellent customer service and ensure that IT systems meet business objectives. All products are built on the Hyper-SaaS architecture that delivers business value by tightly integrating scalability, data connectivity, artificial intelligence, and chatbots. For more information, visit .

About Sigma Software Distribution
Offers customers an unrivalled product portfolio coupled with fiercely competitive pricing. Sigma’s growth since 2003 is a direct result of working together with vendors and resellers to ensure mutual progress. Sigma’s tenacious team, with experienced account managers, business development specialists, a dedicated sourcing team, and strategic marketing support is in Ashburton, UK. For more information, visit .

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