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Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform.

Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.

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Proven ITIL-Based Processes Enable A Robust Service Desk

Incident Management
Problem Management
Change Management
Release Management
Knowledge Management
Self-Service Portal
Service Catalog
Service Request
CMDB & Asset Discovery

Leverage the power of AI and machine learning to deliver smarter and more efficient processes for your staff and employees.

Automated Smart Responses
Field Recommendations
Resolution Suggestions
Intelligent Ticket Assignments
Virtual Agent technology
Sentiment Analysis

Service Management Across The Enterprise

Utilize dynamic workflows, automation, notifications, SLA management, and more to deliver process-based applications for all segments of the enterprise.

Project Management
Facilities
HR Onboarding
Custom

White Paper

Real Use Cases for IT Service Management Virtual Agents

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Increase End User Adoption with Our Consumer-like Experience

IT systems can be cumbersome and often do not effectively engage employees and staff in an easy-to-use, productive way. Serviceaide’s ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call and ticket volume for IT staff.

No-code implementation
Find solutions easier with enhanced knowledge base support and functionality
Deliver self-service suggestions via email or virtual agent recommendations
Personalize self-service portals for different teams and departments

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Looking For A Customizable Service Solution?

The Point of Business (POB) Platform is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate expansive business and service functions. Implementation is custom yet rapid, so you see an immediate return on investment. With a custom approach, you can buy what you need and invest as your business grows.

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Gartner’s A Buyer’s Guide to ITSM Platforms

Do not start an ITSM tool selection with the Magic Quadrant. Begin by focusing on your own use case, and use the Critical Capabilities to learn how tool features align with your specific requirements.

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