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A Complete Solution: Service Desk Software

ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be
a complete solution with all the components your team needs, right out-of-the box. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require.

Take Complexity Out of Configurations

ChangeGear is highly configurable to meet your specific needs. Users can modify or create forms, fields,
automations, and workflows with zero coding.

Create and configure dynamic forms, fields, workflows and automations without code
Easily navigate and customize the interface with a modern, responsive user interface
Seamlessly integrate with third-party applications with the RESTful API
IT staff are automatically configured to access pertinent modules based on their role in the
ChangeGear mobile app

Get Actionable Insight with Real-Time Dashboards

Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities.
ChangeGear Service Desk provides personalized dashboards that enable collaboration and the sharing
of information.

Quickly access tickets and tasks with the drilldown action
Plan, track, and prioritize daily activities
Check metrics in your personalized workspaces

Get Your Team Up and Running with Speedy Implementation

Setting up Service Desk is anything but time consuming. ChangeGear provides all the essential ITIL-based processes out-of-the-box to get you started immediately.

Reduce costs and complexity for IT with Service Desk software that’s easy to implement and manage
Leverage flexible licensing and delivery models for the best-fitting service desk solution that meets all of your business requirements