Evolve service management across your ITSM, ESM, and Customer Service with the addition of Digital Labor. Our Luma Digital Labor Product Suite, including Luma Virtual Agent, applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect requests, incidents, and user inquiries.
With a robust set of products, Luma will:
The Luma Suite learns by experience with conversations, knowledge retrieval steps, and actions performed, rapidly delivering a quick return on investment. Because of the low code to no-code environment and integration with intuitive service management solutions and communication channels, going live is a fast, seamless process.
Luma Virtual Agent and Luma Knowledge have made a big difference in how we manage support. During the recent events, it was more critical than ever to support remote workers. With 24×7 availability, we were able to manage far beyond our normal volume and maintain business continuity.
Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. Luma Virtual Agent starts with over 100 skills to get you started, handling an array of IT support requests, and common user requests.
Luma Knowledge is a knowledge-centered service that optimizes access, creation, reuse, and improvement of knowledge to the day-to-day needs of users to solve problems. It lowers enterprise management costs by acting as a hub to centralize management and access. Machine learning maximizes usefulness and availability. When coupled with Luma Virtual Agent, it extends the capabilities of the conversational agent, providing not just access to more information, but context and relevance to requests and answers.
友情链： IM·体育网上直播_IM·体育赛事最新版_im体育官网在线官网在线 | IM·体育视频比分观看-IM·体育今日今晚平台-im体育app平台下载 | im体育app平台下载|IM体育v2.3 安卓版|IM体育今天官网赛表 | im体育推荐官网_im体育今晚高清_im体育买软件 | 2022im体育网网址_分析观看比赛_2022im体育在线软件 | im电竞体育登录入口_IM·体育比分分析在线_IM·体育v8.5 IOS版 | im体育app官网下载|IM体育最新今天观看|IM体育赛事注册 |
