Your support and information technology systems are measured by your customer’s satisfaction, so you must be responsive and accurately resolve issues within established service level agreements. To achieve these objectives, you need automation to facilitate best practices, you need our Intelligent Service Management solution that spans from help desk oriented customer support to full Service Management, including IT Service Management (ITSM).
With Intelligent Service Management you can accurately and responsively support your customers and ensure that your IT resources meet the business needs of your organization and your end-users.
ISM is a multi-function service desk solution. With over 9 ITIL processes and a value based pricing structure it is an enterprise class solution without a big budget.
For more product detail, download our ISM product datasheet below:
ISM has powerful ready-to-use features with low IT burden and functionality. The ITSM solution provides flexibility and agility so you can evolve your services without specialized developers or teams of administrators. The no code configuration keeps your ongoing costs low and predictable.
Serviceaide offers an industrial grade, full-featured service management solution. Our nine certified ITIL processes help you deliver excellent support. The process workflows can be custom tailored to integrate with your business operations, which is far more convenient than having to modify business operations to accommodate technology. From Incident Management to Service Catalog to Codeless Configuration and Remote Support, ISM checks the boxes. For service providers, ISM enables rapid onboarding and low cost of administration.
Luma Virtual Agent integrates seamlessly with ISM, leveraging natural language processing and a conversational interface to improve self-management and self-help. The addition of a virtual agent will help improve service automation, overall ticket quality and increase self-service rates. Employee satisfaction increases while costs are reduced.
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