The healthcare industry relies on the efficient connection between multiple suppliers to deliver quality care. Cooperatively, medical service providers, equipment and pharmaceutical manufacturers, medical distributors, and insurance companies provide patient care.
Communication between patients and clinicians in traditional and telehealthcare models is crucial. However, the already complex healthcare delivery model is further complicated when adding additional stakeholders, including insurance providers and industry regulators. Fragmented data and outdated infrastructure limit communication and access to point-of-care technology and devices. Thus, drastically impacting patient experience and outcome. A seemingly simple error, unstructured workflow, or miscommunication can mean the difference between life and death.
Cohesive support for IT services that impact patient care, human resources, supply chain processes, and data security are indispensable in healthcare. To improve patient care and experience, healthcare ITSM solutions must proactively provide IT services for a traditionally disconnected model. A unified ITSM solution improves patient outcomes and experiences, keeps behind-the-scenes personnel working flawlessly, and creates a streamlined workflow experience while protecting sensitive data. With 11 ITIL-certified processes, Serviceaide has a solution guaranteed to meet your needs.
A disruption to service in healthcare can put patient lives in danger. With an intelligent, AI-driven service management solution, you can proactively maintain IT services, and in the case of an interruption, resolve it as quickly as possible. With Serviceaide’s CMDB, you have a single source for all information associated with devices and applications. You have visibility into potentially impactful problems and can solve issues quickly. Effectively manage medical devices, infrastructure details, and inventory with asset management. With flexible integrations across applications and communication channels, you can centralize your operations.
Healthcare organizations must stay on top of accreditations, medical licenses, security training, HIPAA regulations, and insurance claims while ensuring patient care is not impacted. Serviceaide makes it easy to automate time-consuming processes, apply machine learning to decision-making, track information for audits, and offer self-service for fast issue resolution. Change management plays a critical role in maintaining compliance. ChangeGear offers a comprehensive platform for service and change management.
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