The public sector encompasses all government agencies, including local, state, and federal government. These agencies are funded by taxpayer money and assist citizens across a variety of public services. The military, public transport, infrastructure, public education, and taxpayer-funded healthcare are all public sector services.
IT services are fundamental to government agency operation. Like private sector companies, agencies heavily depend on IT infrastructure and data assets to successfully deliver services to citizens. Over time, government agencies have evolved, but a siloed organization structure has remained commonplace in most agencies. This event can result in decision-making delays, resource duplication, challenging collaboration, and, ultimately, impact service delivery internally and externally. Further, this does not bode well when citizens expect a modern, connected, digital experience no matter where they engage – public or private sector.
To provide efficient service to citizens, public servants require consistent access to systems and data – with minimal disruption. A centralized IT service management solution benefits those public sector agencies that thrive in a silo-style approach where they achieve their objectives without reliance on others. Agencies that strive to improve inter-department or inter-agency collaboration also benefit. Even more, governance, risk, and compliance (GRC) depend on a solution (along with people and processes) that will automate processes that support regulatory policies and controls. Serviceaide is invested in supporting your GRC initiatives and providing a high-quality experience to internal users and external citizens by automating essential processes, offering modern engagement channels, and reducing IT service delivery times.
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The citizen experience should be seamless when interacting with a human, a self-service portal, or a virtual agent. Serviceaide provides a modern, consistent, consumer-like experience that meets the expectations of today’s consumers.
The constant budget restrictions placed on government agencies derail the best of intentions to streamline IT service delivery. Serviceaide will automate IT processes while reducing the need for costly labor. The result: faster problem solving and lower costs.
Supporting your well-planned GRC strategy by implementing a solution that reduces IT risk and aids in compliance will lead to better decision making, optimized IT investments, and reduced fragmented operations across agencies and departments. With Serviceaide, you will have a structured approach to juggling stakeholder and business objectives while meeting compliance requirements.
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