The Energy and Utilities industry has seen its fair share of transformative changes over the years: Implementing Smart Grid technology to reduce greenhouse gas emissions, adhering to NERC CIP requirements to secure America’s electrical grid, updating aging infrastructure, replacing legacy paper-based systems, managing workforce turnover, building new facilities, complying with health and safety regulations, following strict sustainability practices, and handling rising customer expectations are just a few examples of the demands that companies like yours are facing in today’s highly competitive landscape.
Your IT staff likely boasts many years of experience in providing business and IT services to your customers and employees, but their biggest challenge today may be learning how to adapt to industry changes and manage them efficiently and effectively—while still providing value to your organization. As the risks facing the Energy and Utilities industry continue to grow and become more sophisticated, your teams must be vigilant. They must seek out innovative ways to strengthen how they measure and monitor your company’s compliance requirements and goals while ensuring that the appropriate controls are in place.
It is extremely difficult to maintain situational awareness of the broad and varying set of configuration items (CI)—components that require management to deliver an IT service in an Energy or Utility company. Out-of-date and inaccurate inventory and security information often lead to negative NERC CIP audit findings.
To thrive in the digital economy, Energy and Utility companies need to increase their agility—their capacity for sensing challenges and opportunities and for quickly mobilizing the organization in response. Agility, however, does not mean destabilizing a utility’s assets or operations. Greater agility can make assets safer and more reliable by enabling companies to anticipate, detect, and resolve problems faster than ever before. Making this happen, though, requires support from senior leaders and, ultimately, from your entire organization.
ChangeGear’s CMDB solves this dilemma by providing a single database where devices can be easily grouped and managed based on their function. The CMDB also maintains a mapping of IT resources to business processes. With your service desk demands running high and customer requests piling up.
ChangeGear with Tripwire integration allows authorized requesters to submit whitelisted change elements, while unauthorized requesters and/or elements could be stopped and immediately generate a condition report. Connect your detection and responses tightly.
Learn how Florida Power & Light (FP&L) used ChangeGear with Tripwire integration to leverage ChangeGear’s no-code/low-code design to manage regulatory changes effectively and efficiently. FP&L was also able to implement nearly all the monitoring and management functions of their enterprise using “out of the box” capabilities.
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