Automation is the power that runs through service and support solutions. You can apply automation across data, workflows, applications, and systems. From closing tickets faster to reducing escalations and hand-offs to creating process workflows for better cross-team collaboratio n automation enhances your support. A utomation drives efficiency, improves performance, and reduces costs for any type of service. Looking to improve HR onboarding or tuition reimbursement? Looking to build a better service catalog for employees to purchase from? These are just a few ways you can improve your enterprise-wide services with automation. Serviceaide has a portfolio of service solutions.
Surprisingly, there are several business challenges that can be addressed through intelligent automation. If you have issues with fragmented IT capacity and cost planning ; disjointed processes and communication channels ; siloed IT technologies that don’t correlate or contextualize related information; or poor decisions from inaccurate or incomplete data, ask Serviceaide how we can help you.
Imagine your users discussing their service needs with a Virtual Agent and their request is immediately completed using automation. That’s the power of Luma . Gone are the days of users being unable to find what they need or getting confused trying to fill out the forms correctly. Depart from a siloed model to a horizontal approach and gain the benefits of conversationally guiding your users to an automated service. Luma understands users’ intents and fully automates self-service. To learn more about Luma watch the video below.
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